“It’s important to celebrate value realization moments in the customer lifecycle if you want to expand your relationships”
– Nick Mehta, author of the Digital Customer Experience. and Founder of Gainsight
“It’s important to celebrate value realization moments in the customer lifecycle if you want to expand your relationships”
– Nick Mehta, author of the Digital Customer Experience. and Founder of Gainsight
The Power of Gratitude in Sales, Marketing and Customer Success
16 Ways Expressions of Gratitude are Transforming the Modern Commercial Model
The best sales, marketing, and services teams have learned the power of recognition and gratitude at every stage of the revenue cycle, from building a brand, to engaging prospects, to delighting and growing customer relationships.
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You Will Learn
- Why the best sales, marketing, and services teams have learned the power of recognition and gratitude at every stage of the revenue cycle, from building a brand and engaging prospects to delighting and growing customer relationships.
- How the best organizations are incorporating expressions of gratitude into their customer service and success models, including the use of digital CX tools to create a more human experience that builds customer loyalty.
- How embedding expressions of gratitude into your commercial processes can multiply the impact and return on your investments in revenues, relationships, and recurring revenue.
- The brain science behind the positive impact gratitude can have on buyers, prospects, sellers, and leaders—from elevating customer relationships and experiences to enhancing seller confidence, engagement, and performance.
- The art of balancing artificial intelligence and emotional intelligence to maximize growth.
- How human connection, emotional intelligence, and empathy can play a key role even in an algorithmic commercial model.
Research-Backed & Business-Tested
These 16 expressions of gratitude are proven to elevate your sales, marketing, and customer success performance.
- Memorable Experiences
- Emotional Connections
- Differentiation
- Loyalty Referrals
- Relationships
- Cross Sell
- Expansion Negotiations
- Customer Engagement
- Customer Appreciation
- Brand Reputation
- Equity Personalization
- Seller Success
- Health and Well-Being
- Human Experiences
- Motivation
- Performance
Growing with Gratitude
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